It seems that IPowerweb / IPower clientele are experiencing massive problems since Friday of last week. According to several Hostjury readers users of the IPowerweb / IPower service have been unable to check their e-mail since late Friday evening.
According to our sources it appears that Endurance International Group went ahead with their planned server migration without notifying any of their clients! The result is continuous problems and issues, clients unable to check their e-mail & unable to login to their web hosting accounts.
One IPowerweb / IPower user stated that technical support seems oblivious to the migration stating that the issues were a result of "Corrupt passwords" and would be handled within a few hours. Over five days later and the problems are still occurring.
We suppose the Endurance International Group name has another possible meaning. Just how long can their clientele endure problems!
Get in touch with iPowerWeb
One of our readers found the corporate phone number for Endurance International, the company that owns iPowerWeb. If you want quick, prompt service in getting your cancellation, domain name details or anything else give them a quick call: 1-866-897-5421
This is the only iPowerWeb phone number that will result in prompt service.
iPowerWeb Complaints
We welcome anyone having issues to put in a complaint at the Arizona Attorney Generals Office, contact details below:
consumerinfo@azag.gov
You can also use their online contact form here:
http://www.azag.gov/consumer/complaintformintro.html
Free Migration Services
We've decided to step up to the plate & offer free migration services for all iPowerWeb clients as well as a decent howto on escaping iPowerWeb.
Free migration for iPowerWeb / iPower clients by HostJury staff
Howto: Leaving iPowerWeb
You'll have more luck with us moving you than some ipowerweb transition kiosk.
There's a number of web hosting providers that offer free transfer services as well including:
Tell others about iPowerWeb / iPower
If you know of other people who might be having problems, you can tell others by 'digging' this article or by linking them directly to:
http://hostjury.com/blog/view/27/ipowerweb-ipower-clients-enduring-massive-problems
Mon, 3 December 2007, 19:26
Like other victims of iPower's negligence, I was left without email service. After two calls to tech support and one to billing (over four hours total), it was determined that I hadn't paid the domain registration for the year, although I am on auto-renewal. My original contract included domain registration and email accounts. This had renewed successfully for the last two years. This year, iPower changed the terms of service with no notification. They were confused as to why I never had to pay for domain registration, despite the fact that it was included in my package. My choice: pay it or no email. Not a customer-centric company.
Mon, 3 December 2007, 06:57
Good lord! And I thought I was the only one having problems since they introduced their new vDeck platform.
I have been with them since July 2005 and thought it was great until the past month or so. I hate their new platform, it sucks. It's confusing, it's cluttered, I DO NOT like it.
Mon, 3 December 2007, 00:23
We have been experiencing a email outage for the last week and can't get a response from them. They won't even issue one of our other webmasters a call ticket so he can follow up. I've been on hold for over 1 hour at this point and still waiting.
Sun, 2 December 2007, 15:50
I've had contact with iPower five times over the past three days. Yesterday I listened to their stupid music on hold for 1-1/2 hours before John finally answered. He tried to comfort me by telling me that I was only one of 450,000 customers experiencing problems. That was no comfort at all. Their 24/7 tech support is not much more than a 24/7 answering service. The phones are manned by level one people who can only deal with simple problems. Otherwise your problem is referred to level two, and they will take care of your problems within 24 to 48 hours. My problem, which was referred to level two three days ago, has not been fixed yet.
Sat, 1 December 2007, 21:11
In early October 2007, I canceled my service with 'IPOWER' (aka IPOWER WEB), for what in my opinion was deplorable internet service (their 'product'), and even worse customer service. I had several e-mail outages (for 2 to 3 days at a time) with i-power two months before cancellation. Then a week before cancellation, I lost several thousand dollars worth of business due to a similar outage of service (no e-mail, no web site). In addition to all of this, I could never get a service representative on the line. I've waited between an hour and a half, and two hours without being able to speak to a representative. Their on line service is also a joke. Finally after canceling my service with them, they refused to refund me for the remaining months of service, honestly a small loss in my book for getting rid of them. This is by far the worse company I've ever done business with in life. Period.
Fri, 30 November 2007, 11:55
I don't think I'd ever recommend that people buy hosting for that far in advance - it's amazing how the fortunes of such companies can change overnight.
I know hosts like to do it because it saves them transaction charges but as a customer I'd always recommend not being locked in no matter how good a host has been in the past.
Certainly unless you have some kind of contractual quality of service agreement with them.
Thu, 29 November 2007, 06:31
I pre-bought 2 years with them 1.5 months ago; was about to upload my created site to it and now I hesitate! I am .5 months overdue for a refund so am I just out of luck on this? Hunt for another host and pay more money for that? Yes, the new 4.95/mo. is a very attractive deal! Is this the new Enron? what to do???
Thu, 29 November 2007, 03:32
John,
You could forward it to this page :)
Wed, 28 November 2007, 21:23
www.ipowerreallysucks.com
anybody want it ?
Wed, 28 November 2007, 19:35
Glad to find you guys here. I used ipower for several years without big problems. Just registered some new sites but it won't take the php code.
They don't anwer phone call, they don't answer chat, they don't answer email, they don't answer the online help ticket. What are they doing right now?
They do change the pricing to attract more sales and got dumb people like me. So sad.
Wed, 28 November 2007, 19:43
I would love to show you all the hundreds of email correspondences I have over the last 10 years with Ipower support.
Dropped domains I had registered, lost emails, unnotified password changes, charges for domain name renewals annually even though I purchased two years of hosting, charges for sites that aren't even hosted on Ipower, charges for domains they don't even park, I could go on and on and on and....
I have hosted hundreds of sites through Ipower, and have threatened to take my business elsewhere. We'll see.
Anyone notice the great hosting deal they're offering right now?? $4.95 a month. The cheapest I've ever seen it. Obviously, times aren't good at Ipower.
Wed, 28 November 2007, 15:30
But how to "escape" if you can't log in your account at all!?
Wed, 28 November 2007, 02:48
I have four websites and I must have recommended at least 5 others over the last two years. I have an online training business and I rely heavily on my website for day-to-day business. Every time it goes down I loose a lot of money. Please count me in on any legal action you all decide to take against IPOWERWEB. I agree that the world must be informed of their bad business and our ongoing ordeal. I am contemplating a mass email to invite every one to this forum if they are considering web hosting with IPOWERWEB.
Since friday Nov 23, 2007 my website was moved to the new platform and since then I am unable to connect to the MySQL. on the older platform the MySQL connect script was "localhost:3306", "DBA_USER", "password" does anybody know the new connect string?
maybe we can help each other.
Tue, 27 November 2007, 20:23
Juliet,
I admit there isn't much of a 'loop' at the moment, we'll be opening a forum here on HostJury soon though so things can get a bit more organized.
In the meantime if anyone has any information regarding a potential class action suit don't hesitate to contact me at feedback@hostjury.com
Tue, 27 November 2007, 20:15
Thank you David. My email is julietrutig@aol.com. I would like to be in the loop with what is happening here.
Tue, 27 November 2007, 20:42
Juliet & others,
The quickest way to probably get your funds returned to you is to perform a chargeback with your credit card company.
Note that if you currently register or renew your domain name itself through ipower -- a chargeback would be something I'd avoid.
Otherwise it seems like it might be one of the only ways. They're nonresponsive.
Tue, 27 November 2007, 20:06
HOW GOOD TO FIND YOU PEOPLE. I though I was losing my mind dealing with ipower. I have been working with them over a month trying to fix my retail site THAT THEY DESTROYED THEMSELVES. What idiot suvant decided Nov and Dec as good months to screw around with retail. I'll spare my sob story becasue it makes me too angry just thinking about it. My question to everyone here is.... HOW CAN WE GET BACK THE MONEY AND TIME THEY BASICALLY STOLE FROM US? I want to be included in the class action suit as well, I will GLADLY do what is needed. This is the only way we are going to stop crooks like this!!!!!!
Tue, 27 November 2007, 16:07
Please include me in the class-action suit. What a mess! Richard
Tue, 27 November 2007, 01:29
I've been trying to get a refund of $176.23 from IPower.Com since June 14,2007,for charging me for renewal of domain names that I did not want and did not request.Recently they put another 95.40 charge on my c.card for domain hosting of glamakazes.com that I had cancelled in June and that they "confirmed" at that time that I had cancelled! That domain name no longer exists on the web (or as my property) and hasn't since June 07 - so why would I pay 95.40 for web hosting it? I've written them a dozen or more emails so far and all I get is double talk and nonsense from them.I sincerely believe they're just trying to Screw Me out of my money!!! They're obviously incredibly incompotent also at IPower so I'm wondering if this has this happened to anyone else?
Sun, 25 November 2007, 22:59
I hav ebeen using them for a few years and had NOTHING but problems from day one. I should have left them a long time ago, but the thought of trying to transfer all of that data to a new host always seemed to put me off. I am now however seeking a new host and looking into my options, as I have more problems in the past few weeks than I can keep track of. Failed logins, my passwords don't work and the site keeps reverting back to old versions from a year a go. Email accounts dissapear for no reasons and passwords stop working(probably due to the site reverting to older copies when these accounts did't exist). Trying to keep up with them is more trouble than its worth and I have many times thought to just cancel my site and throw in the towel. Instead I have filed a complaint with the Better Business Bureau. If anyone knows of a good lawyer that handles cases specific to the internet and hosting, I would be happy to know becasue I have read enough horror stories recently that I think there needs to be a class action suit against them. I can not run a business using iPower, and I feel sorry for anyone who has tried to do so. Customer data redundancy and backups are a must for any business, but don't count on iPower to keep yoir files current. Not even current to the past 6 months. Sometimes the site is down for over a week on end, and when it does come back up, I can't even tell how old the backup is they ar eusing because I spend another week trying to get them to reset my login. Once in, all my files ane gone and most of my email accounts vanish.
Anyone wanting to go in on a class action suite please let me know. - xxcrackheadxx@gmail.com