It seems that IPowerweb / IPower clientele are experiencing massive problems since Friday of last week. According to several Hostjury readers users of the IPowerweb / IPower service have been unable to check their e-mail since late Friday evening.
According to our sources it appears that Endurance International Group went ahead with their planned server migration without notifying any of their clients! The result is continuous problems and issues, clients unable to check their e-mail & unable to login to their web hosting accounts.
One IPowerweb / IPower user stated that technical support seems oblivious to the migration stating that the issues were a result of "Corrupt passwords" and would be handled within a few hours. Over five days later and the problems are still occurring.
We suppose the Endurance International Group name has another possible meaning. Just how long can their clientele endure problems!
Get in touch with iPowerWeb
One of our readers found the corporate phone number for Endurance International, the company that owns iPowerWeb. If you want quick, prompt service in getting your cancellation, domain name details or anything else give them a quick call: 1-866-897-5421
This is the only iPowerWeb phone number that will result in prompt service.
iPowerWeb Complaints
We welcome anyone having issues to put in a complaint at the Arizona Attorney Generals Office, contact details below:
consumerinfo@azag.gov
You can also use their online contact form here:
http://www.azag.gov/consumer/complaintformintro.html
Free Migration Services
We've decided to step up to the plate & offer free migration services for all iPowerWeb clients as well as a decent howto on escaping iPowerWeb.
Free migration for iPowerWeb / iPower clients by HostJury staff
Howto: Leaving iPowerWeb
You'll have more luck with us moving you than some ipowerweb transition kiosk.
There's a number of web hosting providers that offer free transfer services as well including:
Tell others about iPowerWeb / iPower
If you know of other people who might be having problems, you can tell others by 'digging' this article or by linking them directly to:
http://hostjury.com/blog/view/27/ipowerweb-ipower-clients-enduring-massive-problems
Fri, 14 March 2008, 04:47
Ian,
Thanks mate. Great advice.
In between my message and yours (and now this one) our friends at HostGator were able to assist me somewhat towards a resolution - we are not there yet, but well on the way - something iPower were completely unable, or unwilling to do.
That's why the name servers were as they are now. Gator seems to be coming through! The light at the end of the tunnel is becoming visible at last. Nice work.
[btw - the site you looked at "oldmoney" is only one of my sites. The one they 'had' and that I wanted back was another one, which also seems to have been put part-way on track by HostGator - I hope!].
As for you wanting to "drive over there and speak to Maxwell May and the rest of the mentally challenged tech's that work on their support team and give them a piece of my mind" - I am afraid that you may have to move further than you think, to Mangalore in fact. I almost always ask where these nits are from, and the worse they are, the more likely that they are from Mangalore. The only good chap I got, by phone, was "Tyler" from somewhere in AZ (I think - or TX?). He talked the talk, but was let down by the rest of the system who didn't walk the walk. Seems he actually knew what he was doing, but I could never get back onto him to follow anything up - always getting transferred to Mangalore, or the Philippines.
As I said, with thanks to HostGator, we aint there yet, but we are at least on the way.
To paraphrase M. P. Cato: Delenda Est iPower.
OldMoney
Australia
Fri, 14 March 2008, 00:32
> Has anyone else been expierencing loadtime
>issues and constant timeouts?
Yes, I'm experiencing the same as you. This has been going on now, more or less, for at least the last four months.
I figured that I would be patient, given that it is a lot of work for me to move to another host. I thought that surely such a large hosting company would fix the issue promptly. *I was completely wrong.* Judging by the emails I have been receiving from their senior technical staff, they don't have the foggiest idea what they are doing.
Thu, 13 March 2008, 19:01
Bob,
You can get a refund from them by calling their corporate office: 1-866-897-5421. However, they will keep $50 as a service charge fee. Atleast thats whats I hear from people on here.
Has anyone else been expierencing loadtime issues and constant timeouts? My website times out most of the time, and takes ages to load when it does work. I have been monitoring my uptime using basicstate.com since one of my sites have been migrated, and here is my most recent report.
DAILY UPTIME AND PERFORMANCE SUMMARY
----------------------------------------------------------------------
date uptime dns connect request ttfb ttlb
2008-03-12 6.52 0.000 0.039 0.039 0.311 0.277
2008-03-11 23.91 0.001 0.039 0.039 1.108 1.092
2008-03-10 73.91 0.000 0.038 0.038 0.736 0.772
2008-03-09 54.44 0.000 0.038 0.038 1.415 1.420
2008-03-08 56.38 0.001 0.040 0.040 1.383 1.385
2008-03-07 51.65 0.000 0.038 0.039 2.031 2.029
2008-03-06 57.61 0.000 0.038 0.038 1.216 1.221
2008-03-05 49.45 0.000 0.038 0.038 1.418 1.415
2008-03-04 61.54 0.000 0.039 0.039 1.841 1.844
2008-03-03 41.05 0.000 0.042 0.042 1.136 1.121
2008-03-02 72.53 0.000 0.040 0.040 1.324 1.335
2008-03-01 92.31 0.000 0.040 0.040 1.682 1.711
2008-02-29 96.74 0.000 0.040 0.040 1.557 1.588
2008-02-28 89.01 0.000 0.040 0.040 1.879 1.905
----------------------------------------------------------------------
minimum 6.52 0.000 0.038 0.038 0.311 0.277
maximum 96.74 0.001 0.042 0.042 2.031 2.029
average 59.08 0.000 0.039 0.039 1.360 1.365
----------------------------------------------------------------------
Today, I my site had a 6% uptime. My average is below 60%. This is the worst uptime I have ever seen. Even angelfire and geocities have better uptimes then this!
MyPhpAdmin times out everytime you try to use it. I cant even get the PhpMyAdmin to display on the screen, it times out everytime. Anyone else having these problems?
I contacted ipower's less than intelligent tech support staff about this, and here is their reply:
-----------
We are investigating on your issue with the website slowness. There was bit load on the server; however we were able to access the website fine without any issue. It will be fixed soon.
We appreciate your patience while this process takes place. Please let us know if we may assist you further in any way.
-----------
I can't believe it is this difficult for them to acknowledge there is even a problem. I mean come on, a 6% uptime. It should be blatantly obvious that there is an issue. But of course, they did nothing to correct it, and said "everything looks fine on our end"
I wish I lived closer to their office. I would drive over there and speak to Maxwell May and the rest of the mentally challenged tech's that work on their support team and give them a piece of my mind.
Thu, 13 March 2008, 18:06
I've had an account registered with Ipower for some time now, but things have just gotten terrible recently. All my sites using a MySQL database will take 30 second to 1 minute to load!
If my hosting account still has lots of time left on it, will they refund the remaining time if I move my site?
Thu, 13 March 2008, 02:02
I just found out something very interesting.
Yesterday I received an email from a Technical Specialist at Ipower/Endurance (by the name of "Sherman Kelly") who tells me that, with regard to MySQL, "On our server, maximum concurrent connections per user are 10."
Contrast this with Hostgator who allow you 25 concurrent connections, and Bluehost who allow you 20.
This means that Ipower/Endurance have LESS THAN HALF THE CAPACITY for MySQL (forums, databases, etc) than their competitors.
Wed, 12 March 2008, 23:32
I forgot to mention that the domain name was not set to expire until 12/11/2008. The email stated that I had to respond before that date otherwise it would be automatically renewed.
It was automatically renewed on 12/06/07!
Wed, 12 March 2008, 19:42
I have read about the grief that many people have had with IPOWERWEB. I am lucky in that I only registered domain names with them.
However, I experienced their total lack of customer service too. I have very little money at stake, but I really despise companies such as this.
At the beginning of the outgoing message when calling IPOWERWEB, it is announced that a phone call "may be recorded".
Thus, I have recorded my phone calls to them. I made several recorded calls to them today in which individuals in billing refused to provide me with a refund that had been promised to me via another recorded phone call by another employee back in December.
Today the IPowerweb emplyoees also admitted to "human error" and that the average waiting time before first making contact with them via a phone call is one hour.
Wed, 12 March 2008, 17:28
oldmoney,
If you are trying to migrate away from ipower, two things must occur:
1. You must move the files to a new server.
2. You must re-point your DNS to the new server.
I am assuming you have your DNS registration through ipower. In which case you should just login to that link and unlock the domain. Then re-point the nameserver to the hostgator server, then lock the domain again. Then login to hostgator and begin the transition process. If hostgator is having a problem re-pointing the DNS, it is because your domain name is locked. You will have to unlock it in order for them to re-point it.
After looking into your problem a little more. I noticed this… Check out this link:
http://whois.domaintools.com/oldmoney.com.au
You will notice toward the bottom it reads:
Name Server: ns781.hostgator.com
Name Server: ns782.hostgator.com
Which to me, says your DNS has been re-pointed already. So, maybe you can’t login because your account is no longer through ipower.
If your account is still through ipower, try this link. It is a knowledgebase article about how to set your user and pass for your dns.
--------
Ipower Knowledgebase
--------
Question/Problem
Configuring: Synchronizing username and password between a domain and an account to have better management options
http://members.ipower.com/knowledgebase/read_article.bml?kbid=3284
I guess the problem I am having troubleshooting this, is I don’t know what company owns your domain name. Obviously, ipower has the files. But who owns your domain name? All you really need to do, is find this out and simply unlock, re-point nameserver, then lock it. Then transfer files to the new server and it should work. The whois I did leads me to believe that you have already re-pointed the nameserver though.
I hope this helps. Good luck! Let me know how your transition goes.
Wed, 12 March 2008, 05:59
Ian,
I read your tips, they were helpful, thanks.
I followed this suggestion of yours:
"Second method:
https://manage.opensrs.net/index?action=modify_contact&type=owner
. . .
Log into it via your vdeck login information."
I did so a few days ago, it worked, I printed the page and took some of the details that I thought were relevant, or did not already have. Move ahead a few days and now I get this, using the same login info:
"Error: Invalid username/password combination for [mysite].com."
with:
"For support regarding [mysite].com, please contact your reseller, iPowerWeb via
the following:
iPowerWeb, hostmaster@ipowerweb.com
888 511 4678
602-307-5438 (fax)
http://IPOWER.com
This company may be contacted for domain login/passwords, DNS/Nameserver
changes, and general domain support questions."
As we all know, contacting support is a WASTE OF TIME!
I have been HIJACKED! :(
I have begun to get HostGator to try to get my site back, but they are non-commital about whether they can do it.
What do you suggest? Is there anything I can do about this? Have I even given you enough info to answer the question?
Thanks in advance. =oldmoney=
Tue, 11 March 2008, 14:07
Here's a typical conversation you an expect with one of Ipower's support staff:
Me: My web site is loading very slowly, if at all. Internetsupervision.com reports that load times from different sites all over the globe are about 18 seconds, or the site cannot be accessed at all. Many visitors to my site have been sending me emails complaining about how the site is failing to load.
Support staff: It works okay for me.
Me: Feed the URL into internetsupervision and see what it tells you.
Support staff: Send me the output from tracert.
Me: No, a trace route to my computer is irrelevant to the fact that my site is loading slowly from all areas of the globe.
Support staff: Your ISP is blocking the site. You need to contact the administrator of your ISP and get them to unblock the site.
Me: If my ISP were blocking the site, then I wouldn't be able to access it. This doesn't have anything to do with why my site is loading slowly from all parts of the globe.
Support staff: Did you mean to say that you can access your site?
etc, etc, etc, etc,
etc, etc, etc, etc,
etc, etc, etc, etc, . . . . . . . . . .
Tue, 11 March 2008, 13:03
Over the last few days the ipower servers have been *incredibly* slow. internetsupervision.com measures how long it takes for a web page to load from different places around the globe. My main page (about 20kb) takes at least 20 seconds to load from all locations on the globe. If you explain this to the support staff they will simply ignore you and pretend there isn't a problem. You can't even load phpmyadmin from the admin panel without it timing-out. Avoid this company at all costs.
Mon, 10 March 2008, 22:47
I'm still with IPOWER and this is an update.
1 day ast week and today the email was down with the account which is being hosted at IPower.
Both times the engineers at support fixed their problem.
I hope I did not lose any emails of importance.
I am glad that my email is functioning again and I hope the problems have been resolved.
Mon, 10 March 2008, 15:28
Hello folks, welcome me to your elite group of miserable ipowerweb clients! At the turn of the year, my website simply stopped working. After an hour's wait to speak with tech support, I learned that it was simply erased. Of course,their promise to restore was unfulfilled. I was dumb enough to re-up with them, dutifully paying my fee. After the site was rebuilt using website creator, it actually worked like a dream for a few weeks, then again, no access, no support, no fix of the problem. I was assured that my ticket had been moved to the highest engineering level. What a joke. Since my website is in the business of promoting homeless pets for my local shelter, you could say that actual lives are at stake. I almost feel better knowing there are others out there going through the same nightmare, but I'm sincerely sorry for them and their lost money, time and most likely ruined businesses. ipowerweb is truly the pits. Avoid them as you would a disease!
Sun, 9 March 2008, 22:49
No telling when the photos on our non-profit site hosted by iPower went away because of the vDeck upgrade. They started charging for installations of our Gallery and we never knew. But, HostGator to the rescue! I've just finished-up moving our site with HostGators EXCELLENT support and, wah-lah, photos are back in Coppermine and , if that weren't enough, we now have a travel blog (at no additional charge) already up and running. Never made a better decision than to leave iPower. Now, if we can just get the account terminated as easily as posts here indicate, we'll be happy campers.
Sun, 9 March 2008, 10:37
but... in USA, you dont use the lawyers to pretending massive refunds from those kind of companies-thieves like Ipoerweb is?
Sat, 8 March 2008, 19:31
That Endurance International number is a real time saver. I was up and talking to someone within seconds of dialing. Admittedly, I've had nothing but bad experiences with IPower's phone support, and I really did not want to be on hold for an hour!
The representative from Endurance I was talking to was quite polite and knowledgeable, and when I requested a confirmation e-mail of my cancellation, they said I'd receive one once the cancellation went through, but I will obviously have to keep my eye on everything over the next few days to make sure it goes through.
Fri, 7 March 2008, 22:25
Brian,
Try logging into vdeck, then click the button "FTP". You can create a NEW username and password for ftp, and set permissions. If this doesn't work, try out smarting their horrible tech support agents. I would try submitting a new ticket (not an update to your others) that simply states, I need to reset the password AND permissions for my FTP. Make sure to include your account info and the answer to your security question. Remember, your dealing with people who care vary little about your problems, and will not waste much time reading your ticket. Keep it short and sweer, and right to the point. Otherwise, they will not fix your problem, and ask you to give them the answer. If you havent set your security question's answer, do so by logging into vdeck, and at the bottom of the screen is an option to set it. Hope this helps! Good luck with ipower....
Fri, 7 March 2008, 16:24
I began my account with iPower only three days ago and have already had issues. I cannot use an FTP client because it tells me Permission Denied when I try to create a file or directory. God knows Im not going to use File Manager to upload 400+ files one click,browse,upload at a time. I wrote support via vDeck, they responded with a half-attempt fix, I updated stating I was putting in the correct login info and detailed my issue, then another support tech writes back stating "I see another support person has answered your question." when they really hadn't. Frustrating. So frustrating.
Wed, 5 March 2008, 15:20
I got an email from ipower 2 days before there UPGRADE...lol
I spent over $1000 to promote the Grand Opening of the site and all the photos were gone or fragmented after the upgrade. I have spent hours on hold and even have a chat transcript that promised my site would be fixed by last week. I did manage to speak with somebody that did start to fix my photos but ended up
deleting over 300 photos and then uploading them again. So i finally get it all working yesterday and this morning i go to my site to find there are no photos or gallerys at all. I have no faith in ipower and feel as though nobody there has a clue(except this guy Chris that tried to help me) This company has destroyed my creditbility with my new clients and have wasted a year of work not to mention thousands of dollars i have spent. No support or help!
Sun, 2 March 2008, 22:48
I was able to successfully migrate away from Ipower. Let me just say this.
I read all I could in regards to ipower FAQ / RTFM. I belive on users solving problems for themseleves. Their is honestly no excuse for their service. I had been with them for 4 years before this. The first sign that they were mismanaging the transition is when my email I had set up on their servers failed. I need email. That was difficult to deal with sporadic email failures. I emailed their tech center several times to report the errors and nothing was ever done. I just firmly believe they are mismanaging their migration. So I choose too go to Dreamhost.com and it worked like a snap no down time, and my email is back up and running . I have been using dreamhost.com for over a year and have decided to consolidate my domains here becuase I believe DreamHost.com has a rich feature set and a great community behind it. Good Luck.. You will need much patience when dealing with ipower.com.