This host has billing on autopilot except for accepting payment. What this meant to me was that when my payment didn't go through the other day, I didn't get notice until my two day grace period was up and 30 customer websites went down, and me without access to any part of the system (source or dbs). Oh and did I mention that it went down by a cron job in the middle of the night on a weekend. When they have no billing staff in until Monday. Their "24 hour support" was unable to assist.

The support at Cirrus is pretty much non-existent. Every issue I have had they try to blame me and tell me I do not know how to manage a server correctly. I have a VPS. In the end the issue turns out to be their problem. I will be moving my sites away from them shortly.

We recently switched over to cirrus and surprisingly after years of disappointment with number of hosting providers out there, we are confident that we have found what we have been looking for. Great support, great response time.

We have had the same issue as others with the "blame the customer", and even "well no one else on the server is complaining".

Juvenile support service, switched from another more pricey provider but was top notch support. we never had this many calls from clients in ten years and only since switching to these guys.

Terrible, terrible customer support. I've also experienced several `blame the customer' scenarios, even after teaching their `technical manager' a thing or two about an email server. Woeful reliability as well, and as of right now the control panel login is broken. Do not recommend this host to anyone.

The reliability and support is quite poor. They do not have enough knowledge about the vps platform and plesk, so they go the "blame the client" route.

Very poor value for service. When I signed up I was guaranteed 24/7 phone support which was the first of many times I was lied to by them.

I needed to find a new host for my SFTP site. When I asked WebServe to block Browser access to my SFTP site they also blocked SFTP access. When I requested that they return my service to what I had before the request they claimed that they did not support it (I had been using it for over 18 months).

I turned to Cirrus.

They had the SFTP site up and running in 3 days. Unfortunately, I lost my $200,000 contract with my client due misperformance for 2 weeks (I wasted 12 days with WebServe trying to get my orignal service back).

I wished I had gone with Cirrus in the first place. They had my site up and running quickly. Do not consider WebServe, they do not support their commitments and if fact they have billed me for a month of service they did not provide and after 3 requests to terminate have yet to acknowledge any of them!!

I’ve been with CirrusHosting for almost 2 years now, and I can honestly say they are very knowledge and one of the best hosting companies I know. Over the past two years my company needs grew and we migrated from bulk/shared hosting environment over to a dedicated server. In both hosting environments, CirrusHosting support has been second to none, and whenever we experience problems, they’ve sorted and fixed the issues promptly and without hassle. I feel that my web development company is getting excellent value for the money based on the hardware, software, and service offered. I would highly recommend them to both small business, and web professionals like myself.

I have been a customer for over a year now and I seem to have problems about once a month. Either my site is down, or my databases have a problem or some mystery error message starts appearing. Anyways it has been quite disruptive to my online business. Their saving grace is that they have been responsive to the problems when they happen.

Unfortunately these guys run by the "blame the customer" type support. They have lots of features for their VPS systems, but the upgrade during peak hours without notice and cause downtime.

I've asked for support twice about the VPS failing to restore and both times I was told it was my fault? This is a feature they advertise.

Finally, they deleted one of my backups and blamed me. Final straw.