Have been with ICDsoft for 9 years.

Solid, reliable, very good ticket support system, easy to use control panel and great web mail.

I always recommend them to my clients, and they are never disappointed.

ICDSoft suffers from the problem that their quality is so good that folks who have not used them do not believe they could be so good.

I have hosted with them for almost 10 years now. I am up to appx 8 accounts. Their excellent quality has gotten even better. I like conservative, security conscious, competent hosts. They are all of that.

Don't be fooled by whizzbang control panels and way more features than anybody understands or needs at other hosts. For single-site-per-account hosting, there is no better.

I posted a rather critical review of ICDSoft August 1 as we were unable to communicate with them to resolve a serious technical issue. It appears that there was some sort of technical glitch as their system shows no receipt of the messages that we sent. Once they did receive a message from us, they were very quick to respond and resolve our problem.

I host my sites on many hosting servers and I can definitely say that the ICDsoft is one of the best hosting companies in the bussines.

When I am working with sensitive time dated material I need a response from support within the hour (read minutes), ICDsoft response time is alway less than 3 minutes. Also the responses are always accurate without double meanings and in personal, rather than a canned answer that leads to more questions.

The price is right for us, the service is dependable, and the customer relationship is responsible, eager to participate in resolving the problem and prompt.

Maybe the best recommendation is that I am in the bussines with ICDsoft for a 7 years now.

Thank you ICDSoft for the great product, service and support.

I have 5 client websites hosted with them and their support is above and beyond the call of duty and practically instant within minutes. They even assisted with a MySql coding that was nothing to do with them.

I doubt there is anyone better than them.

I've been with ICDSoft since 2006. I'm always amazed by how fast these guys respond to my queries - even when I used slower payment systems like Western Union to renew my account. Very good stuff.

I have been using ICDSoft since 2004. I use it for my own web sites and for clients. I don't hesitate to recommend them because I have a lot of confidence in their operation. I don't worry about getting embarrassed by the service.

Other reviews mention the fast support and I will say that it is fast and helpful. They will go the extra mile to try to provide an answer even if it is beyond the scope of what they are really responsible for.

In the US, ICDSoft uses the Savvis Data Center near Boston to house its servers. This is a corporate-level data center with the kind of security and redundancy you would expect for a bank or a major company. I worked in a bank data center for 20 years and this seems to compare favorably. See: http://www.icdsoft.com/datacw.php if you want more detail. In Hong Kong and Germany I believe that they use data centers at a similar level of quality. Over the last 5 years, I can only remember two occasions where I had sites down for part of a day. The last one was a couple of years ago and it was caused by a connection problem external to the Savvis center. Stuff happens and you can't control everything. For those things that they can control, I think that ICDSoft and Savvis do a very professional job. I originally started on a server in Hong Kong and the response time wasn't too good. ICDSoft transferred the site to a US server and the response has been very good ever since.

Finally, if you compare the features and how much bandwidth and disk storage you get with some of the other hosting services, ICDSoft may not look that competitive. The reality is that the average site won't hit the disk or bandwidth maximum and "unlimited" is only a theoretical benefit in most cases. As a developer, I don't need a bunch of pre-installed application stuff. I think that ICDSoft's solid basic service without too many (application) frills probably appeals to those, like me, who are pretty self-sufficient. If you need the frills because you don't have the technical expertise and don't want to pay someone to do it for you, then that might be one of the few reasons why you might want to consider one of the other hosting services.

I've been in the web hosting business since 2000. And I have been using ICDSoft for quite a number of years. I've lost count actually.

What impresses me the most is the time they take to respond to my support ticket. It's usually LESS THAN 5 MINUTES! No, it's not a typo. It's really that fast!

The only gripe I have with them is the limited features (like the ability to host multiple domains which some of my clients require). And for this lack, I may have to switch to a VPS hosting company. But I'm sure it's pretty hard to find a company that can beat their super fast response time. And I'm going to miss it.

The average answering time of their tech support (SureSupport) is, over a period of 5 years of 4 minutes average.

Read my lips: 4min!

I'm very satisfied with the service provided by IcdSoft.

Their support is outstanding, the servers are fast and reliable.

I asked to transfer my website from their USA servers to their datacenter in Hong Kong and the transfer went very smooth.

The service is definitely unsurpassed. If I submit a ticket about anything (even things that turn out to be not their problem) they answer within a couple minutes, always politely and helpfully. I used to use iPower which was awful. Many of my clients are at GoDaddy which I find to be very annoying, overly complicated, and less robust in terms of e-mail accounts. Also one of my clients is at Dreamhost which was too slow.

If you own or manage more than one site, you can easily become a reseller and then the prices are even more excellent.

I trust ICDSoft, and that matters a lot.

I have been with ICDSoft for about 3 years and I have never had a problem with them. By no means am I a savvy technocrat but they have served my purpose thus far.

This host was referred to me and the rest is history. I will remain with ICDSoft until it no longer meets my needs. Why leave a good thing.

As a suggestion, I wish they would explore adding email marketing products. Just a thought.

I have been using ICD to host client sites (many with e107) since 1999. My first site was converted from another host in Florida. I was impressed by the excellent service from ICD.

After many years, I learned that the site was hosted in Hong Kong. Even so the service was outstanding. Years later I experienced some performance delays and asked ICD to resolve the problem. That was when they moved my host site to the US (closer to may clients).

The main reason why I stay with ICD is their great service. Always there when I need them and always helpful.

ICDSoft has been a spectacular host. The service is exceptionally fast and helpful. After dealing with several other hosts in the past 6 years of web development work, ICDSoft has emerged as the easiest to use, configure, and maintain my websites.

I have been with ICD soft for more than 5 years. My site isn't busy but I have never noticed and outage.

Most of my support tickets have been answered in less than 5 minutes and the answers were always good ones and very helpful.

I thoroughly recommend them for LAMP-based hosting.

I have used ICDSoft for about three years. I use them to host three different web sites. The reliability has been outstanding. Control panel is very easy to use and intuitive. Webmail is also very easy and convenient. Great value at the price.

I was with ICDSoft for several years before I moved to my current provider, Surpass Hosting.

I left ICDSoft as my account was suspended without notice - apparently an update script someone was running for me to create a backup utilized too many resources. I could understand their point, but to not email me or ring me about this is not acceptable - they had all my details. I only found out when my site members started texting and phoning me asking why my site was dead.

After years of being with them, that was not acceptable to me and, although they apologized, the damage had been done with my sites down for a considerable time.

Aside from that unfortunate incident however, only their low amount of mysql domains, parked domains, and subdomains annoyed me.

Other than that, I can state their service was exemplary, their prices were very reasonable, and the uptime was commendable.

I came across ICDSoft after reading rave reviews at another review forum. I tried them and found they have excellent services, at low rates. One of the things I like most is ther very fast response time to the questions I have about any of their services, and some not even related to their services (such as PHP code). They normally respond in less than 10 minutes. They also have a reseller program that I am using, and have registered about six sites there.