Vexxhost is the worst!

I actually had good reliability from them for 2 years so that sounds good, right? But then someone hacked into my site through their backdoor and I had to try to get their help in getting rid of all the junk some hackers added into my site.

I contacted Tech Support and guess what folks, THERE IS NO TECH SUPPORT! GO ahead - CALL THE NUMBER ON THEIR SITE: 1.800.910.1726

If you can get through at all you'll get a message stating that they do not offer phone support. Another thing: They also do not offer BILLING support!!! I am currently trying to resolve a billing issue with them and I contacted them through Chat. I said, is there NO ONE I can actually TALK to about this? and they said "No, submit a ticket."

I submitted about 4 tickets of the course of a week regarding my web site having been hacked. They NEVER answered it, and then a month later I get a bill from them for renewal! Yeah, sure!

I am trying to cancel my hosting while renewing my domain but there is no way to do that on the net and they have no phone support... so I am basically at their mercy - either continue using their hosting in order to also get my domain renewed... or lose my domain.

NEVER NEVER NEVER use vexxhost for ANYthing, you will regret it if and when you have a technical or billing issue!

I am using them for a year and completely fed up with their services. I have submitted nearly 12 tickets for their response but they didn't reply me. More than 2 days has been passed and since no reply. Now i have buy the godaddy hosting. Please dont waste your money on vexxhost Its a single man shop. I have Deluxe VPS account and they are doing me like this

After less than 24 hours with vexxhost I was unable to install any video sharing scripts (phpmotion, clipbucket, etc), their install scripts did not function, and the support was non existent. They claim to be ffmpeg ready but you have to jump through hoops to get your scripts configured and to top it all off, you don't even have access to the paths that they provide for your video codecs... "Forbidden

You don't have permission to access xyz on this server." Really?

Simply put, the worst support I've ever found. And I am an experienced user. I host servers since 1995.

I use the cloud VPS and the server went down 4 times in 3 months. One of them for 4 days. No answer from support.

Run away.

At the beginning the service was smooth. But 2 months I have been in trouble accessing my Control Panel. Today's date i can access my control panel since this morning.

maybe i am trying to be a smart ass, but any hosting offer only 2% cpu usage ? all sites offer 10% and above, only vexxhost offer 2%.

what happened with me is after getting 500 visitors per day, they asked me to move to vps, this is considered a good hosting?

when i sent them first email as new client, they replied in 6 hours, but after using their hosting, they started replying after 2 or 3 days

I got my account with them, for about six months. Used it for my blog, and everything has been going on very well. they are the best, speed wise, price and reliability of the service also a helpful support staff.

Been with Vexxhost for 3 years now and have had absolutely no problems.

Their service is quick to respond to any problems and they will personally aid you in anything that you need! Their prices are unbeatable and they provide a great service.

I am with vexxhost for two years now, my site was a couple of pages when I started and now its about hundred thousand pages, Still working perfectly with nearly no downtime. Also thanks to their good support.

I have been through several hosts in the last 7 years, and vexxhost is by far the worst. They claim to have a 99.99% uptime, but I would put that more at 60%. Nearly every time I visit my domain, it's a gamble. I have emailed them countless times about this and nothing ever gets done about it. Usually they will tell me they were doing service upgrades. Well are they doing service upgrades 18 hours out of the day? People are constantly complaining that they can't access my website. I cannot wait to get away from vexxhost.