I've been using HostRocket since 2000, including for commercial websites that I designed, and their services and support have been excellent during this period. When they did have a major disruption during a weather disaster, it was quickly attended to and they kept me informed of all of the details.

If you're looking for crummy support and plenty of downtime, HR is for you!

Well, my own experience is taht Hostrocket is not a good provider.

The service of the support is largely inconsistant, and mostly made of cut and paste prepared templates. The reliability is extremely poor on their shared offer.

HostRocket could be good with a little effort.

The versions of Fantastico cPanel scripts are very old and need to be upgraded. At least, that was the case with WordPress (1.21).

Phone and chat support have been unreachable so far. Email support is the best option, but there may be a delay of a few hours to one day.

I won an account in one of their many forum competitions.

I did in fact thoroughly enjoy the service I received from them, in fact there one of the few hosts I recommend to friends and family!

Overall if I had to choose between a few shared hosts: Hostrocket would win out!

The quality of their support coupled with the fact that they own their own datacenter really sells me on it!