Hi, after signing up my account I never received the confirmation phone call and my account status says fraud...

Here is my information:

Order Number: **********

Name: John *******

Phone: ***-***-****

Thank you

----------------------------

IP Address: 71.212.**.**

Jimmy Lu

Staff 09/18/2011 23:23

Hi,

We do not allow proxy sign ups.

Jimmy Lu

Director of Operations

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John *******

Client 09/19/2011 00:13

Hi, what exactly do you mean by proxy signups? I did not sign up through a proxy. I'm currently located in Washington state even though my billing information says Maine..My main web developer is also accessing this account with my permission.

You have all of my contact information to verify this is not a fraudulent purchase.

If i need to go somewhere else for hassle-free service let me know.

Jimmy Lu

Staff 09/19/2011 00:16

Hi,

You'll need to go somewhere else.

Jimmy Lu

Director of Operations

In summary, fast activation, working OS images, quality support from qualified engineers, excellent reliability and data transfer rates, access to 8 cores and pretty much unrivalled prices ($12USD / mo for cPanel, $6.95 USD / mo ClientExec). Accounts come with 2 IPs.

Please continue to read if you want to know why I have chosen PhotonVPS over other VPS providers.

I have been with 5 VPS providers this month, and have continually cancelled and changed due to problematic panels, support, servers, OS images, download rates. I've finally settled with PhotonVPS due to their support and robust network. It is probably relevant to mention that I use the WARP-3 package which is Xen virtualization.

I was initially experiencing problems with some occasional packet loss to my location in the UK. There was a problem due to the fact that I am connecting from a University research network as part of my job, and one of the companies providing peering had a router causing some sort of issue with SSH keepalive. I posted a traceroute on a support ticket and explained the issue, and one of the engineers promptly rerouted the connection via. a different provider which solved the problem completely.

The support team are professional, and will respond to absolutely any issue. Many companies charge a fortune for the type of support PhotonVPS provide. All of the engineers appear to have Linux certifications and post the level of their certification as part of the signature, and will often pass the issue to other engineers if it is beyond the scope of their role.

I have referred 3 friends to the service so far and all say activation has been approximately between 30 - 90 minutes. Regardless of the time I open a ticket, someone responds so it seems they have somebody watching out for orders 24/7.

I achieve a data transfer rate of approximately 6MB/s to my location at West Yorkshire the UK through the ISP www.ja.net. The limiting factor is most likely to be the JANET network so if you have a faster connection, you will probably achieve faster speeds than this.

The OS images used by PhotonVPS are all properly configured, and I can confirm that the 64 bit CentOS image will install WHM/cPanel no problem out of the box. I suggest you ask for a 64 bit image as all the Xen kernels are 64 bit and you may have some problems using "yum" if you try to use a 32 bit version, unless you do a bit of configuring to exclude all x64 packages. Also, at the time of writing the packages include access to 8 CPU cores so compiling is really quick if you use "make -j 9" or "make -j 8" (depending if you believe the N+1 myth!).

I monitor my server using Pingdom and the only downtime I have experienced has coincided with recompiling Apache, so in short PhotonVPS haven't been the cause of any downtime.

At the time of writing they are selling cPanel VPS licenses at $12 USD / Month and ClientExec at $6.95 USD / month which is a good deal. You won't get a license cheaper from a 3rd party seller, they can only offer them at this price due to some sort of internal deal or bulk purchase.

Please note that at the moment PhotonVPS do not seem to have any sort of customer VPS panel for Xen at the moment as they may well be testing some products for stability and security, but due to the speed of their support this hasn't been a huge issue. I have actually found most of the VPS panels to be insecure and buggy so i'd rather that there wasn't any kind of public access to manage the VPS in case it gets exploited until a decent panel becomes available. I'm quite happy to leave this control with the support team until I'm convinced.

In summary, PhotonVPS are highly recommended by myself and several colleagues. Their support is highly responsive and they offer a money-back guarantee.

So far so good. Server performance is excellent - the hardware they are using for the VPS machines are well specced, and appear to have very high performing disk mounted. Support tickets are responded to quickly, any time of the day or night.

The only concern I have is that in response to a slightly unusual request to reconfigure my Xen VPS, I was initially told that they didn't think what I wanted done was technically possible. After a bit of discussion with the technician, I was asked to supply some configuration information to complete my request, which I couldn't possibly provide without having root access to the host (dom0) machine.

As a first time user of a VPS, I would have to give lots of thanks and support to the PhotonVPS team. They provided me with very helpful solutions and answers to all of my questions for a first time user.

After a few days of playing around on SSH and tips the support team provided, I was able to control and understand how a VPS system works. In addition, they were able to help me with some general PCI compliance issues I found with my scanner. Great customer service and support!

The price of Beam 1 is very reasonable and just a few dollars more than shared hosting. Now I have so much more control of my web server and confidence being supported by this reliable young company.

Additionally, I did not purchase the cPanel. With my general knowledge of Linux and help from the support team, I was able to install only what I wanted to meet my PCI compliance.

Overall, I would recommend PhotonVPS to experienced and new VPS users.